Standards

Constitution

The Tourism Export Council’s Constitution is a framework that covers detailed information on the organisations membership, voting entitlements, powers and duties of the board, fees, subscriptions, levies and general meetings.

Click here to read the most recently updated edition of the full document.

Code of Ethics and Practice

The Code of Ethics and Practice is written for members of the Tourism Export Council of New Zealand (TECNZ).  All financial members of TECNZ are required to comply.

Its objectives are to:

• Clearly define the intended professional business standards that will differentiate TECNZ members from non-members and by which members can measure the commercial value of transacting with potential business partners.
• This Code underpins the TECNZ membership intent of dealing honestly and fairly with each other, with clients and suppliers of services with integrity and professional excellence.
• Add value to TECNZ membership by providing an operational framework within which members can build strong and sustainable business relationships.
• Ensure New Zealand’s favorable profile as a reputable and credible visitor destination remains intact by ensuring members embrace and action the objectives and standards of the Code of Ethics and Practice.

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Schedule B – TECNZ Complaints Policy.

The Tourism Export Council’s Inbound Member Code & Pledge

 Upon acceptance of Inbound membership with TECNZ, all members accept the terms and responsibility of the code and pledge as stated below:

• We will commit to providing the highest standards of confidential service to our overseas-based clients and suppliers at all times.
• We will maintain the principles of fair dealing, honesty and integrity in both our competitive relationships and our relationships with all trade suppliers.
• We will encourage and prefer dealings with suppliers who have committed to Allied membership of the Tourism Export Council of New Zealand in the expectation of reciprocal preference of Tourism Export Council Members by Allied Members.
• We will seek to ensure the safety and security of all clients throughout their visit by preferring Allied Members with established safety standards and provision of delivering a quality, safe visitor experience.
• We will conduct our business responsibilities with regard for and in full compliance with the business and commercial law and regulations of New Zealand to ensure our clients and suppliers may be confident at all times in the professional standards and conduct of Members of the Tourism Export Council.
• We will actively discourage clients from participation in any activity which may be harmful to the natural environment in New Zealand, or which may impact adversely on the image of New Zealand as a destination offering concern for environmental responsibility.
• We will encourage the provision of industry training and support educational qualification through preference of employment opportunities for applicants with recognised and applicable experience, education and training.

Event Behaviour and Professional Conduct

The purpose of this document is to establish expectations regarding the conduct of participants attending Tourism Export Council New Zealand (TECNZ) events, to ensure the safety of all personnel and to ensure that professional standards are met.

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